Mi Banco

Mi Banco, a leader in microfinance in Peru, embarked on an ambitious cultural transformation process in a new space, creating the opportunity to merge both brands under a single purpose: to fulfill the dreams of Peruvians.

Brief

The brand did not only seek to redesign offices, but to transform the physical space into a catalyst for change—one capable of conveying closeness, trust, and a commitment to people’s progress.

Challenge

How can an organizational culture be transformed into an experiential spatial experience? The challenge was to make Mi Banco’s values and purpose tangible in its new headquarters, turning the work environment into a space that inspires belonging, collaboration, and innovation, aligned with the brand’s DNA.

Solutions

Together with the Dutch consultancy Veldhoen + Company, we developed a human-centered design process based on our Brandscaping methodology. This approach integrates innovation tools, relational branding, and internal marketing, creating an experiential journey through Mi Banco’s culture.

  • Co-creation: Employees were involved in designing their own environment, from uncovering insights to defining spatial solutions.
  • Purpose-driven visual language: Colors, textures, graphics, and materials were defined, becoming tangible symbols of the shared purpose.
  • Spatial communication system: Design is not only seen—it is lived. Architecture guides, informs, and connects people with the organization’s vision.

Outcome

  • Sense of belonging: An environment that celebrates the team’s diversity, encourages collaboration, and reinforces the brand identity from the inside out.
  • Authentic connection: The new space fostered smoother, more empathetic interactions aligned with Mi Banco’s values.
  • Structured organizational communication: A cohesive visual and content system was implemented, making it easier to internalize the organization’s purpose at every level of the company.

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